At a minimum, we expect that patients know how their own insurance operates. This includes preferred locations for blood work or other tests, as well as financial matters. Written contact to insurance companies above the usual office notes will be provided at a nominal fee to the patient, if excessive.
If a deductible has not been met, we request that payment to that limit is made. If co-insurance or co-pay is applicable, the portion of the charges for which the patient is responsible is due at the time of service (usually $10 to 50% of charges.)
You will receive a monthly statement from our office, even though insurance has been filed. You are expected to pay for services received in a timely fashion, defined as 45 days. We cannot accept the responsibility to collect disputed insurance claims. Disputed claims invariably require sending of records to the insurance company for review. We reserve the right to bill the patient for this service if it becomes excessive. The patient has a right to their own record or that of their dependents. By request, one copy of a patient chart will be made at our expense, allowing for patient submission of records to their insurance company. Additional copies will be provided at a cost of $.75 per page.